Thank you for shopping with us! We strive to ensure your complete satisfaction with your purchase. However, if you are not entirely satisfied with your order, we're here to help. This Return and Refund Policy outlines the guidelines and procedures for returning and refunding products purchased from our e-commerce store. Please read this policy carefully before making a purchase.


1. Product-Specific Refundable Eligibility
a. Certain products are non-refundable due to hygiene, safety, or other reasons. These include, but are not limited to:
i. Personal care items such as cosmetics, air brush machines, brushes, brow tints/stains, brow accessories
iii. Custom-made or personalized items.
iv. Downloadable software, digital goods, and gift cards.

2. Damaged or Defective Products
a. If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving the order, providing relevant details and accompanying photographs and videos if possible.

b. We may require the return of the damaged or defective product, in which case we will provide a prepaid shipping label or arrange for a pickup.

c. Damaged items need to be returned unused in its original packaging.

d. Upon verification, we will either replace the product or issue a refund.

3. Exchanges
a. We do not offer direct product exchanges.